Repairs & Adjustments

In the event that you experience a manufacturing fault with your piece of jewellery, we offer a lifetime complimentary repair service (this does not include broken claws). If the fault is from accident, negligence or wear and tear, we will gladly arrange the repair, but the work associated with it will be payable by the customer. An independent goldsmith will assess the damage of your piece and issue a report. We never mark up our repair costs. Once our goldsmith has assessed the damage, you will receive a quote before any work is carried out.

Any ring size adjustments can be arranged directly with us and the cost associated will be payable by the customer unless it is an error on our part. We commit to have your repairs back to you within 2-4 weeks (depending on the work involved). Repairs requiring international shipping will be charged for two-way shipping.

Simply contact us to discuss how we can help.