Frequently Asked Questions
We’ve gathered answers to the questions we’re most often asked to help make your experience effortless and informed. For anything more specific, please contact us for help.
Orders & Products
The Diamond Expert is a private jeweller specialising in exquisite, handmade fine jewellery. As a female-founded, family-run Irish business, clients sit at the heart of everything we do. Your experience is paramount to us and we are known for our exceptional client care.
Each bespoke piece we create is guided by expert advice and a highly personalised experience.
We have a repultation for unique designs hand crafted with exceptional skill and attention to detail. Think luxury jewellery defined by craftsmanship, care and expertise.
We are all about choice, and therefore offer both natural and lab grown diamonds. And because we don't carry stock, there's never any sales pressure.
From small pavé set diamonds to larger certificated diamonds, we can create your perfect piece of jewellery to suit your exact specifications. Our natural diamonds are GIA certificated and we use either IGI or GIA certificated lab grown diamonds.
We choose all our diamonds by hand, and use only excellent cut round brilliant cut diamonds. All our natural diamonds are ethically sourced.
Yes, all our diamonds are certificated by the best internationally recognised gemological institutions, the GIA and the IGI. Your hard copy certificate will accompany your purchase.
For pavé diamond set pieces, these diamonds are certified and you will receive an electronic Certificate of Authenticity detailing their guaranteed quality, which is F-G colour and VS-SI clarity.
All of our natural diamonds and gemstones are ethically sourced from trusted partners around the world. Our diamonds are hand-cut by master craftsmen in Surat, India (95% of the world's diamonds are cut here). They are responsibly sourced from suppliers who adhere to the Kimberley Process (an international certification scheme that prevents conflict diamonds from entering the legitimate diamond trade).
Our coloured gemstones are selected from reputable traders in Sri Lanka, Thailand, and Mozambique, known for their exceptional quality and ethical standards. Each stone is hand chosen by us for its brilliance, colour, and integrity before being set into our designs.
We hand craft our fine jewellery in 18ct white, yellow, and rose gold, as well as 950 platinum. We can also create your jewellery in 14ct or 9ct gold upon request.
Yes! We offer bespoke customisation for all of our jewellery. Whether you’d like to change the diamond size, add gemstones, choose a different metal, add engraving or create a completely unique design, we can fully personalise your piece. Please contact us to begin the process.
Yes - this is of paramount importance to us. We use the finest and strongest metals and meticulously handcraft every piece of jewellery with care so that your piece will stand the test of time.
Our team of master craftsmen has decades of experience creating fine jewellery to the very highest standards. Because of this, we offer a lifetime craftsmanship guarantee on all our pieces.
Our fine jewellery is handcrafted using 18ct gold (yellow, white, or rose) and platinum. We can create pieces in 14ct and 9ct on request. Each piece is made to order and can be tailored to your preferred metal upon request. Read more about why we use only the finest metals here.
Yes absolutely! We can arrange gift wrapping, a personal handwritten note and shipping for you. Just get in touch with us to discuss.
We create finished pieces of jewellery, we don’t sell individual loose diamonds or gemstones.
We are happy to look at individual natural diamonds (with certificates only) to see if they're suitable for a trade in against a new piece of jewellery. We do not buy lab grown diamonds. Please get in touch with us to discuss further.
We have the fastest turnaround time in the industry thanks to our incredible team. Every piece of jewellery we create is handmade to order, and takes approximately 2 weeks. For re-models, depending on the work involved, it's generally 2-4 weeks. For very urgent orders, please contact us and we’ll do our best to accommodate your timeline.
Very much so. Every piece is beautifully presented in our signature luxury jewellery box with light - perfect for gifting. We also offer handwritten note cards if you'd like to include a personalised message. Let us know the details, and we'll arrange everything for you!
All our jewellery is handmade by expert artisans in our dedicated workshop in Dubai. We are proud to work with a wonderful family run business, supported by a team of highly trained and skilled craftsmen. Quality and attention to detail are paramount to us, and nothing is outsourced.
Rhona, our Founder and CEO, is based in Dublin, Ireland. Orla, our COO (and Rhona's sister), has been based in Dubai since 2016.
Shipping & Delivery
We aim to ship all online orders within 7-10 business days from the date of purchase. All online purchases are shipped directly to you by our secure courier. Once your order is shipped, you will receive an email notification. Shipping generally takes 2 days, however, as we use a third party courier company, often these delivery times are out of our control. We always endeavour to have your jewellery with you as soon as possible. For any very urgent orders please do contact us for alternative arrangements.
For all international orders please allow 3-5 business days for delivery.
For bespoke orders, you may pick up your piece of jewellery in person, or choose to have it shipped. We will be in touch directly once it is ready to discuss these options.
We currently offer free shipping for all online store orders. All shipping fees and taxes are included in the final price, so there are no additional charges at checkout. For deliveries outside of the European Union & UK, customs duties, import taxes, and any additional fees are determined by the destination country and are the responsibility of the customer. These charges are not included in the purchase price and may be payable upon delivery.
If you would like to change your shipping address, please contact us as soon as possible. Once your order has been shipped, we’re unable to update the delivery address.
No, we only currently ship to residential or business addresses.
We mainly ship to Ireland, the EU, and the UK. For all other locations, please contact us directly and we can arrange delivery to your area.
Within Ireland, VAT is included in the final price, so no additional taxes or duties apply.
In the EU (outside Ireland) & UK: All customs, duties, and taxes are included in the price and shipping for EU and UK orders, so you won’t have any additional charges upon delivery.
Other countries: We can ship outside of Europe and the UK, however we advise that you check with your country's customs office whether your order will attract import duties/taxes. If it does, our shipping partner will contact you when your parcel arrives in your country with payment options prior to the release of the parcel.
Repairs & Resizing
Yes, we can arrange ring re-sizing, repairs, and servicing with a turnaround time of one week. The price for a ring re-sizing is €150 per ring.
Absolutely. We provide a full service for your jewellery. Turnaround time is approximately one week, and the price per item is €110 approximately. Please contact us to make arrangements.
Returns & Exchanges
In the event of an exchange, please contact us to arrange next steps. Your new item will be ready within 2 weeks. We ask that you return the item by a tracked and traceable method, and the item(s) be sent back to us in their original packaging.
For returns, please follow the same steps and allow 5-10 business days for the refund to appear on your account. We can only refund by the same method that you originally paid.
Personalised Jewellery - no returns or exchanges
Jewellery Care
We are often asked this question by our clients and so we have created a simple care guide to help you keep your jewellery looking its best for years to come.
Others
You can book a consultation with Rhona either virtually (via video or phone call) or in person. Simply visit our Book a Consultation page to select a date and time that works for you.
Yes, we would be delighted to. We can help guide you with specific ideas based on the occasion, the person and your price point. We'll ask questions about what jewellery they already own, the occasion and their style so that you're guaranteed to gift something they'll love!
Yes, this is at the heart of everything we do - every single piece we create is bespoke made. We don't carry mass produced jewellery that we need to shift, so every piece is made just for you! From an engagement ring, an eternity ring, bracelets, earrings, and necklaces - anything and everything is possible. Get in touch with us to learn more about working with us.
We do indeed, and we can do what most other jewellers cannot thanks to our incredible team of master craftsmen. From simple redesigns to complex re-working, we create the most incredible transformations of unworn or unloved pieces. Visit our Re-Modelling page for more information.
Our jewellery re-modelling experience starts at €1,150 per ring. Quotes vary depending on the design, materials and gemstones used, but we will give you a personalised estimate of price during the consultation. Our re-modelling prices are the lowest in the industry, with the fasted turnaround time (2-4 weeks). Prices include the consultation, VAT, the design and creation process. Please visit our Jewellery Re-modelling page for more details.



