Shipping, Returns, Repairs & Adjustments
Shipping
At the moment we can only ship via our website within Europe and to the UK but hope to expand our reach very soon! If you live outside these areas, please contact us directly for purchase options.
Your orders will always be shipped to you tracked and fully insured and will require a signature upon delivery. All our jewellery is shipped internationally using FedEx, our preferred partner, and DPD within Ireland. We cannot guarantee delivery dates and are not responsible for any shipping delays that may occur.
Lead time is 2-4 weeks from date of order but if you need your jewellery sooner than our estimated delivery time, please contact us as we will always try our very best to meet your needs. We recommend giving yourself at least a three-day buffer from when you need your package in your hand.
Returns
We hope you absolutely love your piece of jewellery! However, if for any reason you change your mind, you can return or exchange your purchase within 14 days of receiving your order, providing the piece is in the same saleable condition and in the original packaging. Simply contact us and we will discuss next steps with you. All returns and exchanges require prior agreement with a member of The Diamond Expert team.
In the event of an exchange, once we have agreed next steps with you, we will begin production of your new item which will be ready within 2-4 weeks. We ask that you return the item by a tracked and traced method and the item(s) be sent back to us in their original packaging.
Repairs & Adjustments
In the event that you experience a manufacturing fault with your piece of jewellery, we offer a lifetime complimentary repair service (this does not include broken claws). If the fault is from accident, negligence or wear and tear, we will gladly arrange the repair, but the work associated with it will be payable by the customer. An independent goldsmith will assess the damage of your piece and issue a report. We never mark up our repair costs. Once our goldsmith has assessed the damage, you will receive a quote before any work is carried out.
Any ring size adjustments can be arranged directly with us and the cost associated will be payable by the customer unless it is an error on our part. We commit to have your repairs back to you within 2-4 weeks (depending on the work involved). Repairs requiring international shipping will be charged for two-way shipping.
Simply contact us to discuss how we can help.
Do you need further assistance?
Send us a message in the form below or go to our Contact Page to find more ways to get in touch.
Our Couture Collection
